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ETWarranty

EasyTurf Warranty Information

The best insured warranty in the business
It takes a lot of hard work and dedication in order to bring an artificial grass or synthetic turf system to life. The size of the investment, whether in time, energy or money, can be daunting. That’s why FieldTurf, our parent company, was the first company in the industry to offer a third-party insured warranty.

And while you’ll probably never need to use it, you can rest easy knowing that you’re protected by the industry’s best warranty in the unlikely event something goes wrong with your artificial turf system. It’s peace of mind that sets EasyTurf and FieldTurf apart.

Five reasons why the FieldTurf/EasyTurf insured warranty is the best:
• Yearly aggregate claim limit of $32,000,000
• Per claim limit of $32,000,000
• All products are automatically covered upon issuance of the warranty certificate
• No deductible
• Pre-paid for eight years

EASYTURF LIMITED EIGHT YEAR STANDARD MANUFACTURER PRODUCT WARRANTY
EasyTurf uses the latest manufacturing techniques and highest quality materials in the production of all synthetic turf lines within the EasyTurf family of products. The materials are guaranteed against defects in workmanship performed by EasyTurf/FieldTurf for a period of eight years on a new product from the date purchase.

Warranty shall not cover any defects or damage to the EasyTurf/FieldTurf products which derives from negligence, misuse, or abuse, vandalism, machinery, animals, fire, chemical reaction, acts of God or damage due to excessive heat, including the effect of the sun’s energy when magnified by glass or reflective surfaces.

Synthetic turf can be readily repaired or seamed. This warranty is restricted to the repair or replacement of the affected areas only. EasyTurf/FieldTurf liability under this warranty is limited to the material value of the item to be repaired or replaced and shall not have any other obligation or liability in connection with any matter or thing, including without limitation, damages for personal injury or damages related to lost revenue, increased costs, downtime costs and all other indirect or consequential damages.

As with any manufactured product, there are occasional slight differences in color between dye lots. Customer understands that finished product may have the appearance of mow lines and that this is part of the manufacturing process. EasyTurf/FieldTurf cannot be held responsible for any color shading differences.

Faulty subsurface preparation or failures in the subsurface after installation are not covered in this warranty. EasyTurf endeavors to handle all warranty claims promptly and professionally. No person or party shall create any obligation or liability for EasyTurf/ FieldTurf and only the guarantee as expressed herein shall apply.

Warranty claims must be made in writing to EasyTurf within eight years from the date of purchase and within thirty days of learning of the cause giving rise to a claim. Proof of purchase from an EasyTurf authorized agent must be included.

The warranty is not transferable.

EASYTURF LIMITED PRODUCT WARRANTY (Applies to Southern California Installations Only)
EasyTurf warrants that if the EasyTurf synthetic grass product proves to be defective in material or workmanship for a period of 15 years (7 for putting greens) from the date of completion of installation, resulting in premature wear or degradation from ultra-violet radiation from the sun, staining or color loss from dog urine or pool, fading in excess of 10% of original color; or loss of more than 10% of fiber from backing during normal and ordinary use of the product EasyTurf will, at EasyTurf’s option, either repair or replace the affected area without charge (but no cash refunds will be made).

EasyTurf warrants its installation workmanship for a period of one (1) year on monofilament synthetic grass products.

This warranty does not certify against the following:
(1) damage from accidents, force majeure, abuse and neglect from other than normal and ordinary use of this product;
(2) damage resulting from failure to maintain the product in accordance with the maintenance instructions provided to the buyer;
(3) vandalism, fire, floods or other acts of God;
(4) normal matting, the effect of the sun’s energy when magnified by glass or reflective surfaces, settling, drainage and all other issues
related to the sub base that may occur from work completed by others prior to the job start;
(5) damage caused by other parties or contractors after the installation of the turf or putting green is complete; or
(6) damage resulting from repair, or attempted repair, by anyone other than an EasyTurf installer.

EASYTURF INSTALLATION WARRANTY (Applies to Southern California Installations Only)
Contractor warrants the installation for a period of one year. Contractor is not responsible for any “settling” that may occur as a result of work done by others. Examples of this are trenching, drain work, tree removal, etc… done prior to the Contractor’s involvement. Contractor is also not responsible for damage due to excessive heat, including the effect of the sun’s energy magnified by glass or reflective surfaces.